Terms and Conditions
None of the following Terms and Conditions affects your statutory rights as a consumer.
ACCEPTANCE OF TERMS
The website is owned and maintained by Netring Ltd trading as Ideal Moments / Allaways and all purchases are to the Ideal Moments Account.
By using the Allaway's website (www.allaways.co.uk) you agree to be bound by the following 'Terms and Conditions'. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions.
If you do not agree with these conditions, do not proceed further and do not use the purchasing facilities.
Advice on products and services
Any content of the Allaway's website should not be used to influence your purchasing decisions and any purchasing made from the website is to be your personal choice.
Allaway's reserves the right to remove or change any part of the website content without notice and Allaway's shall not be liable in any respect for such changes or removal and any continued use of the website following changes shall constitute your acceptance of any such changes.
Providing orders are placed before noon on a working day, Allaways operate a next working day delivery service with FedEx (Monday to Friday) whenever possible. Where items are out of stock we will send them as soon possible.
Advice on delivery can be obtained from our warehouse dispatch on 01239 814 550
The delivery charge is dependant on the value of the order placed. Orders under £100.00 incur a delivery charge of £5.95 (including VAT). Orders between £60.00 and £100.00 incur a delivery charge of £5.95 (including VAT). Orders over £100.00 are free from delivery charges except when the delivery location is within our exception list or outside of standard delivery areas.)
Additional charges are applicable for the UK Islands, Northern Ireland & Scottish Highlands
We do not supply outside these areas.
Unfortunatly we cannot ship large parcels to the channel islands.
Zone 4 small packages up to 5kg £8.80
Zone 4 parcels over 5kg £16.40
Zone 5+ Packages only up to 5kg £8.80
Zone 5+ No packages over 5Kg
Please note there may always be exceptions with oversized parcels.
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Purchases for Return
Any opened or used consumables will not be accepted for refund or exchange.
We do not offer refunds or exchanges on Special order purchases and/or non stock items unless item(s) has been proven to be faulty.
Allaways will accept returns on non faulty accessories providing that notification of return is given up to 3 days from receipt the goods with time based on the POD from our FedEx Courier.
Any goods for return must be unopened and unused and in the same condition in which they were supplied. Allaways reserve the right to charge a 2.5% commission fee for any monies refunded and there will be an administration restocking fee of up to 20% of the value of the purchase price depending on the product supplied
The cost and responsibility of returning non faulty or unwanted goods will be the total responsibility of the customer. Allaways will only issue a refund once the goods are received back into our warehouse and the goods and packaging are seen to be in satisfactory condition and have not been used in any manner.
Website image display
Goods may vary in colour from that shown on the website due to limitations of a customer's browser, software, photo and monitor display quality.
Once your order has been placed you will be unable to cancel the order except by phoning our sale office on 01239 814 550. Once an order has been dispatched and the order is not required, the order will be classed as a return item and the terms and conditions for a 'return' will apply.
REFUNDS ON RETURNED GOODS
Refunds will be provided in the same manner in which the goods were paid for.
Allaway's do not accept cheque payments for goods ordered from the website.
Payment Card Security
The Allaway's website uses the Protx secure payment gateway for all credit card and debit card transactions. Payment can be made phone by ringing our sales office on 01239 814550 beween 9.00am and 5.00pm Monday to Friday excluding bank holidays.
All prices are in pounds sterling and exclude VAT and carriage
VAT and carriage charges will be added to products purchased if applicable at the checkout stage.
ERRORS & OMISSIONS
Allaways do not accept liability for any errors or omissions in the content of this website
The website user agrees that it shall defend, indemnify, save and hold the Company harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's/legal fees asserted against Allaways, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed, or any product sold by Allaways, its agents, employees or assigns. The client agrees to defend, indemnify and hold harmless Allaways against liabilities arising out of any injury to person or property caused by any products sold.
Allawayswill not be held responsible for any damages the client's business may suffer. The Company makes no warranties of any kind, expressed or implied, for services the Company provides. The Company disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of income resulting from delays, non deliveries, wrong delivery, and any and all service interruptions caused by Allaways and its employees and any associated leased services used by Allaways of any kind.
Allaways reserves the right to revise its policies at any time and without notice to its existing customers.